Tickets and Seating: Frequently Asked Questions

Click any of the following questions to jump to the answer.

 

Can I get a refund or exchange for my ticket?

All ticket sales are final. There are NO REFUNDS allowed on tickets. Exchanges are based on availability. Tickets must be used on the date and at the time for which they were purchased. No exceptions. Exchanges only apply within the same production, and will incur an exchange fee.

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Can you reserve tickets for me, and let me pay for them later?

We are unable to reserve or hold tickets without payment.

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Are the seats in the Performance Hall assigned, or is it first-come first-served?

All seats are reserved. Tickets reflect the assigned Row and Seat Number.

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What happens if I'm late to a show?

To cause the least amount of disruption to the performance and to other patrons, if you arrive late you'll be seated at the discretion of the house manager. Patrons more than fifteen minutes late will not be allowed into the performance.

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How will I know when tickets are on sale for a performance or event?

Performances and events currently on sale are listed on our Ticket Sales page.

Ticket orders cannot be accepted by phone, online or in person before 10am on the opening day of sales for each performances or event. We will list the opening date of sales for each activity as soon as that date is established.

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Are the seats I purchased separated? It looks that way according to the seat numbers on the tickets.

Our seating for Floor Left and Floor Right is numbered in sections of odd and even numbers, respectively. For example, if your tickets are numbered 2 and 4, they are actually side by side.

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How do I get my tickets?

Tickets purchased online or over the phone may be picked up at the Will Call table at Merrimack Hall during the hour before the performance or event specified on the ticket. Print at Home: If you purchase tickets online, you can choose to have them held at Will Call, or select our new Print-at-Home option.

Tickets may also be picked up at Merrimack Hall during Box Office Hours. We are located at 3320 Triana Boulevard between Bob Wallace and Drake. Click here for detailed directions.

BOX OFFICE HOURS:
Tuesday-Thursday: 10am-5pm
AND one hour before each scheduled activity

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How can I purchase tickets?

Purchase Tickets ONLINE

Tickets may be purchased online through this site for performances / events up until one hour before the time of the respective performance / event.

PAYMENT METHODS: We accept all major credit cards as well as debit cards.

If you encounter any difficulty with your online ticket purchase, please call us at (256) 534-6455, and we will be happy to process your ticket order by phone.

Purchase Tickets BY PHONE

Tickets may be purchased by phone during Box Office hours at (256) 534-6455.

BOX OFFICE HOURS:
Tuesday-Thursday: 10am-5pm
AND one hour before each scheduled activity

PAYMENT METHODS: We accept all major credit cards as well as debit cards.

Purchase Tickets IN PERSON

Tickets may be purchased in person at Merrimack Hall during Box Office Hours. We are located at 3320 Triana Boulevard between Bob Wallace and Drake. Click here for detailed directions.

BOX OFFICE HOURS:
Tuesday-Thursday: 10am-5pm
AND one hour before each scheduled activity

PAYMENT METHODS: We accept all major credit cards, debit cards, checks, and cash for purchases made in person at Merrimack Hall.

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How do I purchase group tickets?

Groups of 10 or more may be eligible for special group discounts, which vary by production. Group tickets may only be purchased over the phone. For information on group sales, contact Kinsey Russell at (256) 534-6455 or by e-mail.

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Click here for additional FAQs.

 

Merrimack Hall Performing Arts Center

3320 Triana Boulevard

Huntsville, AL 35805

256 534-6455 (534-MILL)

Directions

 

Box Office Hours:

Tuesday-Thursday:
10am - 5pm

AND

One hour before each

scheduled activity.

 

 

Gift Certificates!

Give the gift of music, theatre or dance with a Merrimack Hall gift certificate. Details...